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Privacy Policy

SkinGenius is a limited company incorporated in England & Wales.  For data protection purposes we are the ‘data controller’ of the personal data that you give us and this Privacy Notice is valid as of 21stMay 2018.  Our registered address is: Solo House, The Courtyard, London Road, Horsham, West Sussex, RH1 1AT, email is info@skin-genius.co.uk 

Our Commitment to You

We are committed to protecting your privacy and to complying with the data protection laws in the UK.  We collect the minimum amount of information about you that is required so that we can provide you with a satisfactory service.

What is the purpose and legal basis for us to collect and process your personal data

The main purpose is to identify our customers and enable us to deliver to you the products you buy from us and provide you with any follow-up that is required.  We also have to retain records of all transactions for tax and accounting purpose.

In addition, as long as you freely give us your consent by selecting the correct boxes on setting up an account or requesting the newsletter, we will send you by email newsletters, information concerning our products, new products and activities including special offers.  You are free to unsubscribe at any time.

What personal data will be collected and processed

Personal information of the purchaser and that of the recipient of different from the purchaser including the name, address, telephone number, email address, together with data about your use of the website.  This will be retained and used for the purposes referred to above.

Payment details appropriate with our PCI Compliance Certificate.

We keep no record of card details on our secure servers.
 This information is only shared to our third party service providers who provide services such as payment processing, order fulfilment, information technology, customer service, email delivery, auditing and other services

Who will receive your personal data

We may use and disclose Personal Information to comply with the law, to enforce our terms and conditions, and to protect our rights, privacy, safety, and property.

We do not share your information with any third parties. We only keep this information for as long as the information is required in accordance with applicable laws and accountancy purposes.

Data concerning your credit/debit card payments are processed by either Paypal or Monek and they have their own privacy policy that you should read.

We may from time to time provide information of a general nature to third parties - for example, the number of individuals visiting our website, buying particular products or completing an enquiry form, but this information will be anonymized so that those individuals cannot be identified except in the case of testimonials on our website where the individual has given consent.

How long will we keep your personal data?

We need to keep customer details for at least 6 full tax years under the UK tax laws.  After that, until you ask us in writing to delete your personal data, we will keep it to enable us to contact you as mentioned earlier in this notice.

What are your rights?

You have the right to:

  • ask us in writing for details of the personal data that we hold on you
  • require us to rectify any errors
  • have your personal data deleted if there is no reason for its continued storage and processing
  • lodge a complaint about the data controller with the ICO (Information Commissioner’s Office).

Further details about your rights under data protection legislation can be found on the ICO’s website at https://ico.org.uk/.

Cookies

Your internet browser has the in-built facility for storing small files- "cookies" - that hold information which allows a website to recognise your account.  Our website takes advantage of this facility to enhance your experience.  You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.

Changes to this Privacy Notice

Any changes to this Notice will be placed here and will supersede this version.  We will take reasonable steps to draw your attention to any changes in our policy.  However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

How to Contact Us

If you have any questions about our Privacy Policy, if you believe we are holding incorrect information about you and would like to change, or if you want to know what information we have collected about you, please email us at info@skin-genius.co.uk